At WaterWell Planters we recognize that privacy is important. This Privacy Policy applies to information entered on our website.

If you have any questions about this Policy, please feel free to contact us at our toll free number, 844-WTR-WELL or

We collect, store, and use the Personal Information you voluntarily provide to us. For example, if you place an order on the Site, you provide us your name, address, telephone number, e-mail address, or credit card information.  We use this information to confirm and process your order, update you on the status of your order, and respond to your questions.

We share some of your Personal Information with certain intermediaries in order to accept, process, and ship your order, but only the Personal Information needed for that intermediary to fulfill its obligation to you. For example, our freight carriers and shipping companies are provided with your name and shipping address in order to deliver your purchased products. 


Log information

When you log in to WaterWell Planters website our servers automatically records information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.


User communications

When you send email or other communication to WaterWell Planters, we may retain those communications in order to process your inquiries and respond to your requests.



WaterWell Planters may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our customized content.


Information sharing

WaterWell Planters may release account and any other personal information when we believe release is appropriate to respond to a subpoena or otherwise comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of WaterWell Planters or others. This includes exchanging information with other companies and organizations for fraud protection.

Please contact us with any additional questions about the management or use of personal data.


Accessing and updating personal information

We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our customers to update or correct their personal information whenever necessary.


Cancellation Policy

Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then on to shipping. Due to the high volume of orders we receive, we will be unable to cancel an order after submitted. Please order carefully. We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value and quality to our customers. If you are ever not satisfied with any Product that you ordered, you may call 1-844-WTR-WELL and request a refund.

You may receive a full refund, no questions asked, of any unused Product that you ordered directly from WaterWell Planters up to thirty (30) days after your order was placed. Customers will receive a single refund per Product ordered, and repetitive refunds are not permitted unless the Product, as delivered to you, is defective. The Company reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in the Company’s judgment, requests refunds in bad faith.

In order to process your refund, you must supply us with your name and delivery address. If you provide us with incorrect information, your refund will be delayed. Refunds can take up to thirty (30) days to appear on your credit card statement depending on the bank that issued your credit card. If you have any questions about whether a refund has been issued, please call Our Customer Service Department.


Billing Errors

If you believe that you have been billed improperly, please call our toll free number, 1-844-WTR-WELL immediately. If we do not hear from you within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by you for all purposes, including resolution of inquiries made by your credit card issuer. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to us within thirty (30) days of its publication.